Refund policy

Damaged or defective items

If your MechaRover arrives damaged, broken or doesn't work, we'll send you a free replacement or give you a full refund, whichever you prefer. Email us within 30 days of delivery at bylosaz@gmail.com with your order number and a photo of the problem. You don't need to send the item back.

Wrong item

If we sent the wrong color or the wrong number of robot dogs, email us within 30 days of delivery and we'll send the right ones at no cost to you.

Change-of-mind returns

We don't offer returns or refunds for change of mind, so please check the size (2.8 inches long) and the colors before you order.

How refunds are paid

Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to show.

Contact

Email: bylosaz@gmail.com